Privacy Policy Overview
VelvetDealerLounge is a premium Australian restaurant and social venue offering gourmet dining, sophisticated hospitality, and exclusive offline poker evenings with no real-money gambling. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through your use of our website at https://velvetdealerlounge.com, as well as when you engage with our reservations, events, and communication channels.
By accessing our website, submitting an enquiry, making a reservation, attending an event, or subscribing to our newsletter, you agree to the handling of your personal information in accordance with this Privacy Policy and applicable Australian privacy laws.
Information We Collect
We collect personal information that you voluntarily provide when interacting with VelvetDealerLounge online or offline. This includes when you make a reservation, submit an enquiry, enquire about offline poker evenings, register for an event, or subscribe to our newsletter.
Depending on the interaction, the personal information we may collect can include:
- Full name
- Email address
- Phone number
- Preferred booking date, time, and party size
- Event details, such as occasion, corporate or private function notes, and special requests
- Dining preferences, accessibility requirements, and non-financial poker night preferences
We may also collect non-personal information automatically when you browse our website, such as device type, browser, pages viewed, session duration, and general usage patterns, to help us understand how guests explore our content.
How We Use Your Information
Your personal information is collected so we can deliver a seamless, premium hospitality experience tailored to your needs. In particular, we may use your information to:
- Process and manage restaurant reservations, offline poker night registrations, and event bookings
- Respond to your enquiries regarding dining, private functions, and social poker evenings
- Personalise your experience, including noting your preferences and special requests
- Send exclusive offers, event announcements, seasonal menus, and VIP invitations where you have opted in
- Improve our website, content, and services through aggregated insights and analytics
- Support internal record-keeping, planning, and service quality training for our hospitality team
- Comply with legal obligations and respond to lawful requests where necessary
We do not use your personal information to facilitate or promote real-money gambling. All poker evenings at VelvetDealerLounge are social, entertainment-focused events only.
Disclosure of Personal Information
VelvetDealerLounge respects your trust and takes a conservative approach to sharing personal information. We will never sell, rent, or trade your personal information to third parties.
We may disclose your personal information only in the following limited circumstances:
- Trusted service providers who assist with our restaurant operations, website hosting, booking platforms, email communications, and analytics, strictly for the purpose of supporting our services.
- Professional advisers such as legal or accounting partners, where reasonably necessary for compliance and business governance.
- Legal and regulatory requirements where we are required or authorised by law, regulation, or court order to disclose information.
Any third-party service providers engaged by VelvetDealerLounge are expected to handle your personal information in a manner consistent with this Privacy Policy and relevant Australian privacy obligations.
Data Security
We use industry-standard measures designed to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. These measures may include secure hosting environments, access controls, encryption in transit where appropriate, and internal policies for our hospitality and administration teams.
While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, but we are committed to continually reviewing and enhancing our safeguards in line with contemporary Australian hospitality and technology standards.
Email Marketing and Opt-Out Options
If you subscribe to our newsletter or opt in to marketing communications, we may send you updates on dining offers, new seasonal menus, special chef collaborations, offline poker evenings, and private event opportunities at VelvetDealerLounge.
You can opt out of receiving marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly using the details available on our Contact Us page.
Even if you opt out of marketing emails, we may still send you non-promotional communications related to active reservations, event bookings, or essential service information.
Access, Correction, and Removal of Data
You have the right to request access to the personal information we hold about you, to ask for corrections where details are inaccurate or incomplete, and to request deletion of your personal information where appropriate under applicable law.
To exercise these rights, please contact us using the channels outlined on our Contact Us page. For your security, we may need to verify your identity before fulfilling certain requests.
We will respond to access, correction, or deletion requests within a reasonable time frame and in line with our obligations under Australian privacy law and any applicable record-keeping requirements for hospitality venues.
Contact Information
For privacy-related enquiries, concerns, or requests regarding your personal information, please contact our Privacy Officer using the contact details provided on our website. You can reach us by visiting the Contact Us page, where you will find the most up-to-date contact options for VelvetDealerLounge.
If you wish to discuss how we manage privacy in the context of reservations, private events, or offline poker evenings with no real-money gambling, our team will be pleased to assist and provide clarity.