Introduction to Our Cookie Policy
VelvetDealerLounge is dedicated to creating a refined, trustworthy and secure digital environment that mirrors the care and craft of our in-venue hospitality. Cookies help us support that experience by remembering your preferences, keeping essential features running smoothly and allowing us to understand how guests like to explore our website.
This Cookie Policy sets out how and why we use cookies on our website, the types of cookies we rely on, and the choices available to you. It should be read alongside our Privacy Policy and Terms and Conditions, which explain in more detail how we handle personal information and provide our services.
What Are Cookies?
Cookies are small data files that are placed on your device (such as your computer, tablet or smartphone) when you visit a website. They are widely used to make websites work, to improve their performance, and to provide website owners with information about how visitors interact with their content.
When you visit https://velvetdealerlounge.com, cookies may be set either by us (first-party cookies) or by trusted partners (third-party cookies). These cookies can store information such as your device type, browser, pages visited, and your selected preferences (for example, whether you have already dismissed the age gate or cookie banner).
For guests browsing VelvetDealerLounge online, cookies help ensure pages load efficiently, forms behave as expected when you make a reservation enquiry, and content remains tailored to a luxurious yet accessible Australian dining and poker lounge experience.
Types of Cookies We Use
We use a carefully considered selection of cookie types to keep the website secure, functional and optimised. These fall into the categories below.
Strictly Necessary Cookies
These cookies are essential for the website to operate correctly and cannot be switched off in our systems. They are usually set in response to actions you take, such as navigating between pages, submitting forms, managing consent choices or passing through the age confirmation screen.
Without these cookies, core site features such as the navigation menu, reservation forms and security protections would not function reliably.
Performance Cookies
Performance cookies help us understand how visitors interact with our website so we can refine layout, content and load times. They collect aggregated and anonymised information such as which pages are viewed most frequently, how long guests stay on a section, and whether any errors were encountered.
These insights allow us to keep the experience smooth and responsive, ensuring that key information—such as menus, poker evenings and event details—remains easy to discover.
Functionality Cookies
Functionality cookies remember the choices you make, such as language and region settings relevant to Australia, or whether you have already interacted with our cookie banner. They support a more personalised visit while you navigate between sections of the site.
These cookies help us offer a consistent, elegant browsing experience more closely aligned with how you prefer to interact with the site.
Analytics Cookies
Analytics cookies enable us to measure traffic patterns and understand which stories, photography and sections resonate most strongly with guests. We use this information to refine our editorial-style content, optimise search pathways, and ensure that calls-to-action for reservations, poker night registrations and enquiries remain helpful and intuitive.
Analytics cookies do not allow us to identify you personally, but they may use IP addresses and device identifiers that are handled in line with our Privacy Policy and Australian privacy legislation.
How We Use Cookies
We use cookies to curate a premium digital journey that supports our in-venue hospitality. In practice, this means:
- Ensuring pages load quickly and reliably across desktop and mobile devices
- Maintaining the stability and security of core features such as navigation, forms and age-verification prompts
- Remembering your preferences for cookie consent and other settings so you do not need to repeat them on each visit
- Analysing anonymous usage patterns to refine our content, layout, search pathways and CTAs
- Measuring interest in key areas of the site—such as experience highlights, our story and editorial articles—so we can continue to create relevant, engaging material
Our intention is always to use cookies in a way that enhances your experience, rather than distracts from it. We do not use cookies to run real-money gambling services or track your activity across unrelated websites for the purposes of targeted advertising.
Third-Party Cookies
In addition to our own first-party cookies, we may work with carefully selected third-party providers who place cookies on your device when you visit our website. These third-party cookies support functionality such as website analytics, performance monitoring and, where relevant, embedded media.
Examples of third-party cookies we may use include:
- Analytics services that help us understand how guests discover and navigate our site
- Performance monitoring tools that detect errors or slow-loading pages, so we can address them swiftly
- Embedded content providers (for example, maps in the Contact Us section) that need cookies to render correctly
These partners are selected with care and are required to process data in line with applicable privacy and data-protection laws. Where relevant, we take steps to minimise the identifiability of the information they collect, for example through IP anonymisation or aggregated reporting.
Managing Your Cookie Preferences
We believe you should have clear, simple control over how cookies are used when you visit VelvetDealerLounge online. Our cookie consent banner allows you to accept or decline non-essential cookies and to revisit those choices at any time.
You can manage your preferences in the following ways:
- Use the consent banner that appears when you first visit the site to accept all cookies or adjust your settings for optional categories such as performance and analytics
- Select only strictly necessary cookies if you prefer a minimal data footprint, noting that some features may be less tailored
- Click the "Review cookie preferences" control in the footer or within this page to reopen the consent panel and update your selections
Any changes you make will take effect from that point forward and will be stored using a cookie on your device, so the site remembers your preferences on your next visit.
Cookie Consent Mechanism
When you visit our website for the first time, a clear banner or panel will appear explaining that we use cookies and offering options to manage them. We will not set non-essential cookies—such as analytics or certain performance cookies—until you have provided your consent, unless they are strictly necessary.
Our consent mechanism:
- Explains, in plain language, the categories of cookies in use
- Provides options to accept all, reject non-essential cookies, or customise settings by category
- Records your choices in a dedicated consent cookie so we can respect your preferences on future visits
- Allows you to withdraw or change consent at any time via the cookie preferences control
We may occasionally refresh the consent banner—for example, when we introduce new cookie types or make material updates to this Cookie Policy—to ensure you are kept fully informed.
How to Disable Cookies
You can disable cookies in two primary ways: through our on-site consent controls and via your browser settings. Please note that blocking certain cookies may affect how the website performs, and some features may not be available or may function less smoothly.
Disabling cookies in your browser
The steps to manage or disable cookies vary by browser. The links below provide guidance for commonly used browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari (macOS): Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
You can usually choose to block all cookies, block third-party cookies, clear existing cookies or configure your browser to alert you before a cookie is stored. For detailed and up-to-date instructions, please refer to the help section of your browser or its official support website.
If you disable all cookies, you will still be able to browse our site, but some features—such as remembering your consent choices or pre-filling reservation forms—may not function as intended.
Data Privacy and Cookie Information
We treat all data associated with cookies with the same respect and care we apply to any other personal information. Where cookie data can be linked to an identifiable individual, it is handled in accordance with our Privacy Policy and in line with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In particular, we:
- Limit cookie data collection to what is necessary for the stated purposes
- Use technical and organisational measures to protect cookie-related data from unauthorised access, misuse or disclosure
- Where possible, aggregate or de-identify analytics information so that it cannot easily be linked back to an individual visitor
- Retain cookie data only for as long as needed to provide our services and meet legal or operational requirements
You can learn more about how we collect, use, store and disclose personal information by reviewing our Privacy Policy. That document also outlines your privacy rights and how you can exercise them, including accessing or requesting correction of your personal information.
Contact Us Regarding Cookies
If you have any questions, concerns or requests relating to this Cookie Policy or the way we use cookies more broadly, we invite you to contact us. Our team will be pleased to provide further detail or assist you in managing your preferences.
You can reach us via the following channels:
- Online: submit an enquiry through our Contact Us page
- Reservations and event enquiries: use the forms on our Reserve or Events pages
When contacting us about cookies, please include details of your query and, where relevant, information about your device and browser so that we can respond as accurately and efficiently as possible.
This Cookie Policy may be updated from time to time to reflect changes in technology, legal requirements or our hospitality offering. We encourage you to revisit this page periodically to stay informed about how we use cookies to support your VelvetDealerLounge experience.